Human Resources Services

This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.

This guide provides best practices for securing the top talent you need to drive business results.

This paper acts as a well-qualified resource for to support the validity of how outsourcing key HR functions can produce positive business results.

This white paper provides valuable insight on how to build an HR strategy that produces results in any economy.

HR is a necessity when you have employees. And what could be better than taking a set of duties - which although a necessity, are not a core competence - off your plate?

Read this white paper to learn about 10 principles to follow in order to build an effective human capital plan for your organization.

Read about three companies and their challenges that drove them to outsource.

Following are best practices amassed through working with leading global companies on learning initiatives.

Keen and current language skills and attention to detail, as well as first-hand knowledge of cultural innuendo, local customer and market expectations would be essential. Read this case study to find out more.

Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.

Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.

Is terminology management worthwhile, and what are the consequences of not implementing terminology management? Read this white paper to find out.

In just 20 minutes, discover how Perceptive Software Employee Management Solution with ImageNow eForms streamlines personnel action forms.

Quickly see project data to control costs and profitability. Get your Free Trial now!

This white paper examines a Web security solution that gives companies the ability to monitor and enforce their Internet usage policies, bringing site monitoring and URL filtering together while insuring security with anti-virus and anti-spyware protection.

Hear from Security Executive, Jack Danahy, of IBM's Rational Software Group explain why and how to hold your outsourced partners accountable to delivering secure code.

Read our latest research & uncover the legal risks to your business from employee use of email & internet.

Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.

This new eGuide explores the latest uses and trends in social media and provides strategies for leveraging social media to improve the online training experience for both trainers and students.

This eBook describes techniques to maximize the effectiveness of training delivered online "live" and in real time--in terms of planning and execution to maximize engagement and retention--and to achieve measurable results.

Our latest research uncovers the legal risks from employee use of the email & internet.

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?

In this research bulletin, we will outline the approach HR organizations must take to identify, cost-justify, develop and implement the highest impact talent management strategy.

This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.